Aesthetic FactCheck · Your personal introduction

A question you have kept to yourself?

See how to start without your real name, save your access and read the reply in your personal inbox.

Information & explainer films

These optional films explain the steps. Set up your access or write a message in the access area.

Go to protected access

How protected contact works

Ask personally. Choose what you share.

Start without a name, private email address or phone number. Two short films show you how your confidential conversation works.

The films are available in German and English.

Your private beginning

A question you have kept to yourself?

See how to start without your real name, save your access and read the reply in your personal inbox.

Read transcriptEN

Your protected inbox · Aesthetic FactCheck

Here is how to use your protected inbox for personal matters. You do not need a private email address, a phone number or your real name. Message text is encrypted in your browser. Set up your inbox. Save your identifier, access code and recovery code in your private password manager.

Only then confirm that you want to finish setting up the inbox. Write your confidential question and send it inside the protected inbox. Sensitive information belongs here, rather than in the ordinary introductory email. Open your inbox link again later. Enter your identifier and your secret access code.

The identifier alone is not enough to unlock the inbox. This is where you read the response and continue the conversation. Check your inbox regularly yourself, because an external notification may not be available. If the feature is available, choose Apple Wallet or Google Wallet inside your inbox.

Prepare the card, then confirm that you want to add it with your wallet provider. Your saved card links to the inbox. You still need to unlock your access before reading. The card contains no messages or access keys. You can also use your inbox in a browser without a wallet.

Keep your codes private. Use a trusted device and check the sender before opening an access link.

Your message is encrypted on your device before it is sent.

Technical connection data may be processed. One-time viewing does not prevent screenshots or external recordings.

Also watch · What remains when you close the message?

Protected contact

Sensitive medical questions. A protected first conversation.

Whether you have questions about treatment, symptoms or an intimate concern, you can begin the conversation without first providing your name, personal email address or telephone number.

Keep your personal identifier and secret access codes safe. Your question and our reply stay in the protected inbox. Return to it yourself to check for replies. Enable neutral device alerts for new replies. The optional wallet card brings you back to your inbox.

The message text is encrypted on your device before it is sent. The designated recipient decrypts it after unlocking their access. Technical connection data and details such as timestamps and participating inboxes may still be processed.

You decide which personal details to share in the conversation. If a later step requires further information, we will discuss this with you.

This channel is for initial questions. It does not replace an examination, emergency care or required treatment records. For a medical emergency, use your local emergency services.

Open protected contact
01

Your protected inbox

A place for personal correspondence, including particularly sensitive matters. Your question and the reply belong inside the protected inbox.

Your next steps, at a glance
  1. 01Open the link
  2. 02Save access
  3. 03Send a question
  4. 04Read the reply
  5. 05Wallet · optional

Keep your identifier and codes safe. Your wallet card is an optional way back.

Step by step – with or without a video

  1. Create your access

    Select “Open protected contact”, then “Set up private contact”. You do not need your real name, private email address or phone number.

    Next: Your personal access is prepared.

  2. Save your identifier and codes

    Save your personal access document as a PDF in a safe place. It contains your identifier, access code and recovery code. Only then confirm that you have saved it and activate your access. Keep these details private.

    Next: Your access is saved and active.

  3. Write in confidence

    Select “Write your first message”, enter your question and send it inside the inbox. Your text is encrypted on your device. Notifications and Wallet are optional; you can write straight away.

    Next: Your question is in the protected inbox.

  4. Return for the response

    Open the same inbox link again. Enter your identifier and access code to read the reply. You only need the recovery code if you need to recover your access.

    Next: You can read and reply.

02

Messages you can view once

Open a message like this only when you can read without interruption. Its contents are available for a single reading.

Your next steps, at a glance
  1. 01Unlock access
  2. 02Open once
  3. 03Read in peace
  4. 04Close the viewThis message ends
  5. 05Stay in touch

Only this message ends when you close it. Your inbox and access remain.

Step by step – with or without a video

  1. Open when you are ready

    Unlock your access and select the closed envelope. Check the expiry information shown for the message.

    Before opening: Set aside time to read.

  2. Read within this view

    Read the full message while keeping the page in the foreground. A further opening is not available.

    Now: Read the entire message without interruption.

  3. Closing ends the viewing

    Closing, leaving the view or moving the page into the background ends this reading. The message cannot be opened again afterwards.

    Afterwards: This message cannot be opened again.

  4. Stay in contact

    Your inbox, your access and any saved card remain in place. You can send a new message and continue the conversation.

    Afterwards: You can still send new messages.

Apple Wallet · Google Wallet

A card that brings you back.

A wallet is optional. You do not need an additional app from us. Google Wallet also works on supported Samsung devices; the separate Samsung Wallet integration is not currently enabled.

  1. Choose a wallet

    If enabled for your company, choose Apple Wallet for a compatible iPhone or Google Wallet for a supported Android device inside your unlocked inbox.

  2. Confirm that you want to add it

    Select “Prepare wallet card”, then “Add to Apple Wallet” or “Add to Google Wallet”. Confirm the save with the relevant provider.

  3. Return to the inbox

    Open your saved card and follow its inbox link. You still need to unlock your access. Messages and access keys are not part of the card.

Your next step

Your personal access starts here.

We guide you through setup: save your codes, open your inbox and optionally add a wallet card.

Open protected contact

Good to know

Privacy starts with thoughtful access.

Protected access reduces the personal details required for the conversation. Take care with your correspondence on your own device as well.

Keep codes private

Do not share your access code or recovery code by email, or store them in your wallet card.

Pseudonymous does not mean invisible

Services process technical connection information. A wallet card can reveal an association with the brand and its technical connection.

One viewing is not a recording lock

The message cannot be reopened after viewing ends. Screenshots or external recordings cannot be reliably prevented by technology.